Terms of Service

These Terms of Service ("Terms") govern your access to and use of the SoloStack website and describe the general terms applicable to interactions with SoloStack (Pty) Ltd ("SoloStack", "we", "us", or "our").

By accessing or using the SoloStack website, you agree to comply with these Terms. If you do not agree with these Terms, please do not use the website.

These Terms should be read together with our Privacy Policy and, where applicable, any separate quotation, proposal, service agreement, statement of work, or other written agreement entered into between SoloStack and a client.

1. About SoloStack

SoloStack (Pty) Ltd is a South African technology company providing digital and software development services.

Our services may include website development, web applications, business systems, e-commerce solutions, booking systems, custom software, API and systems integration, UI/UX work, deployment, maintenance, and technical support.

2. Use of the Website

You may use the website for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for unlawful, fraudulent, or harmful purposes;
• Attempt to gain unauthorised access to the website, servers, systems, or accounts;
• Introduce malicious code, malware, viruses, or other harmful material;
• Interfere with the operation, availability, or security of the website;
• Scrape, reproduce, copy, or systematically extract website content without appropriate permission; or
• Use the website in a way that infringes the rights of SoloStack or another person.

3. Project Enquiries

The project enquiry form on our website allows you to provide information about a potential project or business requirement.

Submitting an enquiry does not create a contract, guarantee that SoloStack will accept the project, or guarantee a particular price, delivery date, technology, or outcome.

Any project entered into with SoloStack will be subject to the applicable quotation, proposal, service agreement, statement of work, or other agreed commercial terms.

4. Quotes, Pricing, and Scope

Prices displayed on the website, including prices described as starting prices or indicative prices, are provided for general information and are not necessarily binding quotations.

The final cost of a project may depend on factors including scope, complexity, integrations, content, design requirements, third-party services, hosting, domain services, revisions, maintenance, and other project requirements.

A binding project price, scope, payment schedule, and delivery expectations will be established in the relevant quotation or agreement.

5. Client Responsibilities

Clients are responsible for providing accurate information, instructions, content, approvals, and materials reasonably necessary for SoloStack to perform an agreed project.

Clients must ensure that materials supplied to SoloStack, such as images, logos, text, documents, data, or other content, may lawfully be used for the intended project.

Delays caused by missing information, delayed approvals, or unavailable client resources may affect project timelines.

6. Intellectual Property

Unless otherwise agreed in writing, SoloStack retains ownership of its pre-existing intellectual property, reusable code, frameworks, libraries, development tools, processes, methodologies, and other materials that existed independently of a particular client project.

Ownership or licensing of project-specific deliverables will be determined by the applicable quotation, agreement, or statement of work.

Third-party software, libraries, fonts, APIs, platforms, and other components may be subject to separate licences and terms imposed by their respective owners.

7. Third-Party Services

Projects may involve third-party services, platforms, hosting providers, domain registrars, payment providers, APIs, software libraries, or other external services.

Where applicable, those services may be subject to their own terms, pricing, availability, privacy policies, and limitations.

SoloStack is not responsible for changes, interruptions, outages, or failures caused solely by third-party services outside our reasonable control.

8. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, error-free, or free from vulnerabilities.

We may temporarily suspend, modify, update, or discontinue parts of the website when reasonably necessary for maintenance, security, development, or other legitimate business reasons.

9. Website Content

We make reasonable efforts to keep information on the website accurate and current. However, website content may occasionally contain errors, omissions, outdated information, or inaccuracies.

Website content is provided for general information and should not be treated as a guarantee of a particular result or outcome.

10. No Automatic Client Agreement

Accessing the website, viewing our services, or submitting a project enquiry does not by itself create a client relationship or contractual obligation between you and SoloStack.

A client relationship arises only when the relevant commercial terms have been agreed in accordance with the applicable quotation, proposal, contract, service agreement, or other written arrangement.

11. Limitation of Liability

To the extent permitted by applicable law, SoloStack will not be responsible for losses arising solely from your use of the website where such losses result from circumstances beyond our reasonable control, including certain technical failures, third-party service interruptions, or unauthorised access caused by circumstances that could not reasonably have been prevented.

Nothing in these Terms is intended to exclude, restrict, or limit any liability or consumer right that cannot lawfully be excluded, restricted, or limited under applicable South African law.

12. Indemnity

To the extent permitted by law, you agree to be responsible for claims, losses, or expenses arising from your unlawful use of the website or from your violation of these Terms or the rights of another person.

13. Links to Third-Party Websites

The SoloStack website may contain links to third-party websites or platforms, including social media and communication services.

These links are provided for convenience. SoloStack does not control and is not responsible for the content, privacy practices, security, or availability of third-party websites.

14. Privacy

Personal information submitted through the SoloStack website or otherwise provided to us is handled in accordance with our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, services, business practices, technology, or applicable legal requirements.

The latest version will be published on this page together with the date on which it was last updated.

16. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Where applicable, electronic transactions and communications may also be subject to the Electronic Communications and Transactions Act 25 of 2002 and other applicable legislation.

Where you are a consumer, nothing in these Terms is intended to remove or restrict rights that you have under applicable consumer-protection legislation.

17. Contact