Privacy Policy

SoloStack (Pty) Ltd ("SoloStack", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit or interact with the SoloStack website, contact us through our website or social media channels, or engage us for services.

This Policy is intended to explain our practices in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who We Are

SoloStack (Pty) Ltd is a South African technology company providing digital and software development services, including websites, web applications, business systems, e-commerce solutions, booking systems, custom software, API and system integrations, and ongoing maintenance and support.

For purposes of POPIA, SoloStack acts as the responsible party in relation to personal information that we process for our own business purposes.

2. Personal Information We Collect

We collect personal information that you voluntarily provide to us when you communicate with SoloStack or submit a project enquiry through our website.

• Your name
• Your email address
• Your company or business name
• The type of project you are enquiring about
• Information contained in your project message or description
• Contact information you provide when communicating with us through WhatsApp, Facebook, email, or other communication channels

We may also process information that becomes necessary when we provide ongoing services to clients, such as website maintenance, technical support, software development, or related business services.

3. How We Collect Personal Information

We may collect personal information when you:

• Submit a project enquiry through the SoloStack website;
• Contact us using our business email address;
• Contact us through our WhatsApp business link;
• Contact us through Facebook or other social media channels;
• Communicate with us in connection with a project or ongoing service; or
• Provide information to us during a business relationship.

4. Why We Use Your Personal Information

We use personal information for legitimate business purposes, including to:

• Respond to project enquiries;
• Understand your business and project requirements;
• Communicate with you about requested services;
• Prepare proposals, quotations, or project discussions;
• Provide, maintain, and support services for clients;
• Manage ongoing business relationships;
• Provide technical support and maintenance;
• Administer our business and contractual relationships;
• Maintain appropriate business records;
• Protect our website, systems, services, and users; and
• Comply with legal and regulatory obligations.

5. Project Enquiries Are Not Marketing Subscriptions

Information submitted through our project enquiry form is collected for the purpose of responding to your enquiry and discussing potential services with you.

SoloStack does not currently operate a newsletter or email marketing subscription through the website.

Submitting a project enquiry does not automatically subscribe you to a newsletter or recurring marketing communication.

6. WhatsApp, Facebook, Email, and Other Third-Party Platforms

You may choose to contact SoloStack through WhatsApp, Facebook, email, or other third-party communication platforms.

When you use these services, your information may also be processed by the relevant third-party provider under that provider's own privacy policy and terms.

SoloStack does not control how third-party platforms process personal information once it has been transmitted through those services.

7. Website Hosting

The SoloStack website is hosted using Vercel.

Information transmitted through or processed by the website may therefore pass through infrastructure operated by Vercel or its service providers.

Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security protections are in place.

8. Cookies and Tracking Technologies

Our website does not currently use advertising cookies, analytics tools, tracking pixels, or similar technologies for behavioural advertising or visitor profiling.

We may, however, use technical functionality that is necessary for the website to operate correctly.

If our use of cookies, analytics, advertising, or other tracking technologies changes materially, we may update this Privacy Policy and provide additional information or notices where required.

9. Sharing of Personal Information

We do not sell, rent, or trade your personal information.

We may disclose or make personal information available where reasonably necessary for legitimate business purposes, including to:

• Service providers who support our website, hosting, email, software, infrastructure, or business operations;
• Professional advisers or service providers where reasonably necessary;
• A party involved in a business transaction, restructuring, merger, acquisition, or transfer of business assets, where applicable; or
• A public authority or other person where disclosure is required or permitted by law.

10. International Processing

Some third-party service providers used in operating a modern website or business may process or store information outside South Africa.

Where personal information is transferred or made available outside South Africa, SoloStack will take reasonable steps to ensure that the processing is consistent with applicable legal requirements, including applicable requirements relating to cross-border transfers under POPIA.

11. Data Security

SoloStack takes reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, unauthorised disclosure, misuse, or other unlawful processing.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for the duration of a business relationship where applicable, or where retention is required or permitted by law.

Project enquiries that do not result in a business relationship may be retained for a reasonable period for legitimate business, record-keeping, or legal purposes before being securely deleted or otherwise disposed of where appropriate.

Client information relating to ongoing services may be retained for as long as reasonably necessary to provide those services, maintain appropriate business records, resolve disputes, comply with legal obligations, or protect our legitimate interests.

13. Your Rights Under POPIA

Subject to applicable legal requirements and limitations, you may have rights in relation to your personal information, including the right to:

• Request confirmation as to whether we hold personal information about you;
• Request access to personal information we hold about you;
• Request correction or updating of inaccurate or incomplete information;
• Request deletion of personal information where legally permissible;
• Object to certain processing of your personal information;
• Withdraw consent where processing is based on consent;
• Lodge a complaint regarding the processing of your personal information; and
• Request information about how your personal information is processed.

To exercise a right or make a privacy-related request, please contact us using the details provided below.

14. Accuracy of Information

We rely on information provided by you to be accurate, complete, and up to date.

If your information changes, or if you discover that information we hold about you is inaccurate or incomplete, please contact us so that we can take reasonable steps to correct or update it.

15. Children's Information

Our website and services are not intentionally directed at children.

We do not knowingly collect personal information from children through our project enquiry form.

16. Privacy Complaints

If you have a concern about how SoloStack has handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You may also have the right to lodge a complaint with the Information Regulator of South Africa where applicable.

17. Privacy Contact

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable legal requirements.

The latest version will be made available on this page, together with the date on which it was last updated.

19. Governing Law

This Privacy Policy is governed by the laws of the Republic of South Africa, including applicable provisions of the Protection of Personal Information Act 4 of 2013.